Account Deletion | The Way Community

Delete Your Account & Data — THE WAY

If you'd like to delete your THE WAY account and associated data, you can request this at any time.

How to Request Deletion

Email appsupport@theway.community from the email address associated with your account, with the subject line "Account Deletion Request." Please include:

Your full name as it appears in the app
The house church, hub, or network you're associated with

We will confirm your identity and process your request within 30 days.

What Gets Deleted

Once your request is processed, we will delete:

Your contact details (name, email, phone, birthdate, gender)
Your account login and role information
Your personal faith milestones (salvation date, baptism records, discipleship progress)
Pastoral care notes associated with you
Your individual attendance history

What May Be Retained

Some information may be retained in a limited, non-identifying form even after deletion:

Aggregate, group-level attendance or discipleship statistics that no longer identify you personally
Records we are required to keep for legal, safety, or accounting purposes, where applicable, retained only as long as necessary

Partial Deletion

If you'd like to request deletion of specific information (for example, a single pastoral note) without deleting your entire account, mention this in your email and we'll do our best to accommodate the request.

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